Gift Cards.

FAQ

  1. What are Frasers Property Gift Cards?
    1. Frasers Property Gift Cards are stored value cards that may be used to pay for goods and services at malls of Frasers Property participating retailers.
    2. Frasers Property Gift Cards will replace the current Frasers Property Shopping Vouchers with effect from 21 July 2014.
  2. How can I purchase Frasers Property Gift Cards?
    1. Frasers Property Gift Cards are available for purchase at selected Customer Service Counters across Frasers Property as stated below from 21 July 2014. 
       
      • Anchorpoint
      • Bedok Point
      • Causeway Point
      • Changi City Point
      • China Square Central
      • Northpoint City
      • Robertson Walk
      • The Centrepoint
      • Valley Point
      • Waterway Point
      • YewTee Point
       
    2. Only debit payment is accepted for purchase of Frasers Property Gift Cards.
  3. How much can I load to my Frasers Property Gift Card?
    1. The Frasers Property Gift Card(s) can be pre-loaded with a minimum value of $10 to a maximum value of $500 in $10 denominations.
  4. Where can I use the FCM Gift Cards?
    1. Frasers Property Gift Card can be used at any participating retailer across all malls of Frasers Property as stated below.
       
      • Anchorpoint
      • Bedok Point
      • Causeway Point
      • Changi City Point
      • China Square Central
      • Eastpoint Mall
      • Northpoint City
      • Robertson Walk
      • The Centrepoint
      • Valley Point
      • YewTee Point
      • Waterway Point 
       
  5. How do Frasers Property Gift Cards work?
    1. When making any purchase at participating retailers, simply present your Frasers Property Gift Card at the point of payment.
    2. Frasers Property Gift Cards can be used by shoppers of all ages. There is no restriction.
    3. Frasers Property Gift Cards can be used to make full or partial payment of goods and services at participating retailers.
    4. Should the stored value in the Frasers Property Gift Card be insufficient to offset the purchase amount, payment for the balance amount can be made via any other mode of payment as accepted by the retailer.
    5. After the monies from the Frasers Property Gift Card have been deducted, you will be issued a receipt stating the amount deducted and the new Frasers Property Gift Card balance.
  6. Can I use more than one Frasers Property Gift Card to make payment for a single purchase?
    1. Yes. Payment for a single transaction can be made with more than one Frasers Property Gift Card.
  7. Can I reuse or top up the Frasers Property Gift Card after the stored value is fully depleted?
    1. No. Currently the Frasers Property Gift Card is not reloadable.
  8. How can I check the balance value of my Frasers Property Gift Card?
    1. You can approach any participating retailer to check your Frasers Property Gift Card balance before making payment at their store. Alternatively you may approach any of our Customer Service Personnel to check your card’s balance.
  9. When does the Frasers Property Gift Card expire?
    1. There is no expiry for the stored value in the Frasers Property Gift Card. However if the Frasers Property Gift Card is unused for a span of 3 years, the Frasers Property Gift Card will be deemed dormant and any unutilised stored value will be invalidated.
    2. Dormant Frasers Property Gift Cards will be suspended and their values cannot be transferred to a new Frasers Property Gift Card.
  10. Can I transfer the unutilised stored value in an active Frasers Property Gift Card to another active Frasers Property Gift Card?
    1. No. Transfer of value between Frasers Property Gift Cards is not permitted. Refer to the full terms and conditions governing the use of the Frasers Property Gift Card.
  11. Can the monies in the Frasers Property Gift Card be converted to cash?
    1. No. Refund of used/unused Frasers Property Gift Card is not permitted. Refer to the full terms and conditions governing the use of the Frasers Property Gift Card.
  12. Can the Frasers Property Gift Card be replaced if lost or stolen?
    1. No. Lost or stolen Frasers Property Gift Cards will not be replaced and the unutilised value will not be reimbursed.
  13. Can the Gift Card be replaced if faulty or damaged?
    1. Yes. The Frasers Property Gift Card can be replaced if it is faulty due to production defect, and the unutilised value will be transfer to a replacement card at no cost. However if the Frasers Property Gift Card is damaged/mishandled (eg. defaced, scratched or bent), a replacement fee of $10 will be levied.
  14. How do I replace my faulty/damaged Frasers Property Gift Card?
    1. Replacement of faulty Frasers Property Gift Cards can be done at any Frasers Property Customer Service Counter. The original faulty card must be presented at the point of replacement. The unutilised value from the faulty card will be transferred to a new replacement card for immediate use.
  15. Do Frasers Property Gift Cards come with its own packaging?
    1. Yes, Frasers Property Gift Cards will be presented within a Frasers Property Gift Card sleeve. Each Frasers Property Gift Card will have its pre-loaded stored value stated on the back of the card.
  16. How can I get more help?
    1. Drop us an email at promo@frasersproperty.com or contact any of our Customer Service Personnel at the malls for assistance.
reward
Frasers Rewards is a point-based loyalty programme accepted at 12 malls of Frasers Property.
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